Welcome to KoolKidzBoutik! Below are answers to some commonly asked questions about our online store and our products. If you have any other questions, please feel free to contact us.
1. How do I place an order? To place an order, simply browse our website and add the items you'd like to purchase to your shopping cart. Once you're ready, proceed to checkout, where you'll provide your shipping and payment information.
2. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
3. How much does shipping cost and how long does it take? Shipping costs and delivery times vary depending on your location and the shipping method chosen at checkout. We offer standard and expedited shipping options.
4. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on your location.
5. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 30 days for a refund or exchange. Please refer to our Returns & Exchanges page for more details.
6. Do you have a size guide? Yes, we provide size guides for each product to help you choose the right size for your child. You can find the size guide on each product page.
7. Are your products safe for kids? Yes, the safety of our products is a top priority. We ensure that all items meet or exceed safety standards and regulations.
8. Can I track my order? Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to track your order's delivery status.
9. Do you offer gift wrapping? Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.
10. How can I contact customer service? If you have any questions or need assistance, you can contact our customer service team via email at support@alfateah.com or through our Contact Us page.
We hope these answers have been helpful! If you have any other questions, please don't hesitate to reach out. Thank you for shopping at KoolKidzBoutik!